Shipping Fees
We charge a fee of £4.95 for standard shipping. All delivery prices are inclusive of VAT.

Why do we charge for delivery? Our plants come to us directly from the growers, we carry out thorough quality assurance and pack your plants so that they’re safe and secure throughout the journey to your home. We use couriers to ensure your plant makes it in one piece. The delivery charge, although small, helps us to fairly compensate our quality assurance and packing team, it also helps us purchase boxes, packaging material and of course pay towards courier costs. 

Deliveries
Plant boutique will deliver your order within 4-6 working days from the date of purchase. In some circumstances we may be able to process and ship your order sooner, please ask a member of our team via the live chat function.

Our orders will be delivered via UPS/DPD or a local courier of our choosing and we will always use a premium1-2 day delivery service. In most cases you will be able to track your shipment via the tracking code provided however we cannot guarantee the uptime of third-party tracking systems. We do not offer weekend delivery and cannot guarantee that your parcel will be delivered in the time frame provided.

It must be stated that deliveries can occur, anytime between 9am and 7pm (sometimes later) with Coronavirus and other HGV driver issues these times can vary and it is outside of our control.

Customers can contact us regarding their delivery at any time via the help tool on our website or via email at hello@plantboutique.co.uk.  

Missing Parcels
To help ensure the safety of your package we use DPD or UPS couriers. The couriers are instructed to either take photographic evidence or a signature on delivery, and will not leave the parcel without handing over to the recipient. If you are not home, UPS will attempt to delivery your parcel up to 3 times before leaving the package at a local UPS point where you are able to collect the package at your convenience.

If your parcel has been marked as delivered and you cannot locate it, we recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package, like a neighbour.

If you’re still unable to locate the package, contact us on hello@plantboutique.co.uk we will start a formal fraud investigation, this can take upto 14 days and no refunds will be made until the investigation has concluded. 

Ireland & Northern Ireland
Unfortunately, we have suspended all shipments to Ireland and Northern Ireland until further notice.

Postcodes we do not deliver to / or may incur additional costs
IV, AB, HS, FK, KW, PA, PH, IM, JE and GY

Concierge and Safe Space Policy
Please check with your concierge that they are able to accept plants/flowers before recommending this as your safe space.

It is our driver procedure to obtain a signature for any orders left as requested by the customer and therefore Plant Boutique will not take responsibility for lost orders once delivered to your chosen safe place. If you have issues with your delivery we ask that you contact the relevant courier for support. 

Backorders
Some of our products are available on a backorder basis. This means the plants are not currently in stock but can be restocked on order. If you opt to order a plant, product or accessory that is not in stock, you understand that our standard 6-8 day delivery time frame is likely to increase.

Returns
At Plant Boutique we want you to be happy with your purchase. Whilst we will do our utmost to deliver a plant that matches as closely as possible the plant as it appears on our website, in the size you have chosen. However, it is important to state that plants and flowers are natural, living things and therefore you should expect some variations in both size and shape.

If you’re unhappy with your purchase for any reason, you have 14 days to return it using recorded or tracked delivery of your choice. Any shipping fees for returning your order is at your own cost. Please ensure you contact us before returning any products. Any returned items must be returned in the same condition it was delivered. Any damage caused to the returned items due to poor packaging or accidental damage will be deducted from your refund.  

Please note: it is quite common for plants to have small nicks or scars on their leaves, this is particularly true for plants from the Sansevieria family. These nicks or scars do not affect the plant’s long-term health or vigour in any way.

Once your returned items have been received and processed you will receive an email confirmation. Please allow up to 28 days for refunds.

Note: we can only process refunds if the product has been damaged and you can evidence this (photographic or video) within 24 hours of receiving the product. Refusing the product/package on delivery, without providing proof of damage will mean that we will not be able to provide you with a refund.

Right to Cancel
You have the right to cancel your Order within 24 hours of purchase. If you exercise this right then you will receive a full refund of the cost of the Products ordered and the costs of delivery. If you opt to cancel your Order after this point, but before the delivery of Products, you will receive a refund of the cost of the Products ordered, but not for the costs of the scheduled delivery. Note: We cannot cancel your order once it has been shipped.  

Up to 14 days after receipt of Products, you have the right to return your items at your own cost. We will then issue a refund of the cost of the Products delivered. 

Return Address
Please contact us before returning your order so we can provide you with the correct returns address. Please do not return items to the address on our invoice. Any items not returned to the correct address cannot be refunded. 

Mother’s Day Exception
For Mother’s Day delivery we recommend you purchase by the 11th of March. We will arrange for your Mother’s Day Gift to be sent by courier using a next day delivery service. However, due to the current coronavirus restrictions, we cannot guarantee the recipient will receive their parcel on Mother’s Day and therefore recommend you order earlier rather than later.

Note: Mother’s Day Delivery Cannot Be Guaranteed on orders made on or after 12.03.21

Valentine’s Day Exception
For Valentine’s Day delivery we recommend you purchase by the 10th of February. We will arrange your Valentine’s Gift to be sent by courier using a next day delivery service. However, due to the current coronavirus restrictions, we cannot guarantee the recipient will receive their parcel on Valentine’s Day.