Your privacy is important to us and we will only use any information we hold about you in a safe and responsible way. By shopping with us, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.

We are the ‘controller’ of personal data we have collected about you as set out below. This includes personal data we use to verify your identity and confirm that you are at least 18 years of age (we cannot sell goods to you if you are below 18 years of age).

INFORMATION WE COLLECT AND HOW WE COLLECT IT
The information we gather on our site falls into two categories: (1) personal data you supply when you become a member, order, complete a survey, post in a discussion forum, post news articles, or provide your email address, and (2) tracking information collected as you navigate through plantboutique.co.uk or other website we operate (‘Website’).

When you make a purchase, subscribe to our marketing messages or become a registered user, we collect personal data about you such as your name, mailing address, e-mail address, telephone number, user name and password. We may ask you for personal data when you place an order for products or complete a survey. We use this information to process your order, perform and market the survey, respond to your request or to help improve our site.

When this type of personal data is collected, you will know because you will have to fill out a form of some sort or otherwise provide the personal data to us, for example in email or messages about your order.

If you access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete on the Website. We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.

When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity.

HOW WE USE YOUR PERSONAL DATA

Marketing. 
We may contact you with promotions we think might interest you, as part of our market research, either by mail, telephone or email.  If you are at a legal entity such as a company, the legal basis for this processing is our legitimate interests. If you are an individual, our legal basis is also our legitimate interests if you are an existing customer or provided your details while negotiating to become a customer, otherwise the legal basis will be your prior consent.

Telephone Calls. 
We may randomly monitor and record your calls for training and quality control purposes. If we do so, we will play a prompt alerting you to this before we start the recording.  Such recordings help us to ensure that we provide you with the highest level of service and maintain quality standards. The legal basis here is our legitimate interest in providing a quality service to you.